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Check that you have included the Alt-R™ Cpf1 Electroporation Enhancer (carrier DNA) in the electroporation and that you are using one of our positive control crRNAs to monitor delivery efficiency.
Also check that the target site in your cells does not show any polymorphism that could affect the potency of the crRNA.
Target additional PAM sites in your gene of interest to identify a site that provides optimal editing efficiency.